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Terms and Conditions

Terms of Purchase

These terms and conditions apply to the Eternel International Limited website located at www.eternelpearl.com and all associated websites linked to www.eternelpearl.com, its subsidiaries and affiliates, including Eternel International Limited's sites around the world (referred to collectively as 'the Site'). Please read these terms and conditions (the 'Terms and Conditions') carefully. By using this site, you agree to be bound by these terms and conditions.

 

These Terms and Conditions govern your use of, and any purchase from, the Eternel Pearl Site, and constitute an agreement between you and Eternel International Limited. Eternel International Limited reserves the right to change or modify any of these Terms and Conditions or any policy or guideline of the Site at any time, and in its sole discretion. Any change or modification will be effective immediately upon posting of the revisions on the Site. Your continued use of the Site following the posting of its changes or modifications will constitute your acceptance of such changes or modifications. Therefore, you should frequently review these Terms and Conditions and any other applicable policies from time to time to understand the terms and conditions that apply to your use of the Site. If you do not agree to the amended terms, you must stop using the Site.

 

By making a purchase from this Site, you confirm that you agree to be bound by the Terms of Purchase.

 

1.   Delivery

 

Currently, we are able to deliver to the following addresses: [Major residential and business addresses in Hong Kong Island, Kowloon and the New Territories (Tung Chung, Ma Wan and Discovery Bay). In the Outlying Islands, only Hong Kong Chep Lak Kok Airport, Ma Wan, Tung Chung, Discovery Bay and Hong Kong Disneyland are included.]

 

Free domestic delivery will be provided for each order valued at HK$500 or more (except for remote areas or non-major locations mentioned here under). Delivery service is available for HK$15-35 for purchases less than HK$500.

 

2.   After-Sales Service


For details about the return of products, please refer to [After-Sales Service].

 

3.   Terms of Use for Electronic Coupons

 

Electronic coupons can only be used by customers for the purchase of Eternel products. Each electronic coupon must be redeemed before its respective validity date printed thereon. Only one electronic coupon can be used by you per purchase. Electronic coupons cannot be redeemed for cash or other products or services or combined into a single discount coupon.

 

In case of any disputes, Eternel International Limited reserves the right to make the final decision.

 

After-Sales Service

1.  Delivery Arrangements and Fees

 

Free domestic delivery will be provided for each order valued at HK$500 or more (except for remote areas or non-major locations mentioned here under). Delivery fees will be show on the Checkout page for purchases less than HK$500.

 

Upon completion of your purchase, the computer system will automatically generate and send an email to you with detailed information of the products you have purchased, delivery address, delivery fee, etc. The relevant products will be sent out based on their availability in our inventory status. If necessary, the courier will contact you to make arrangements for delivery. Please sign on the delivery slip indicating that the products received are in good order.

 

2.   Delivery Time

 

We will make every effort to deliver the products you ordered within the estimated delivery time provided on this Site.

 

The estimated delivery time is within normal business hours (Monday to Friday and Saturday morning), excluding public holidays.

 

The estimated delivery service will begin [after 12:00 p.m.] of the following business day for orders received by Eternel and credit cleared.

 

Although we will make every effort to deliver the products you ordered within the estimated delivery time provided on this Site, please note that delivery service may be delayed in case of bad weather or closure of major roads.

 

3.   Delivery of Products

 

We offer you the domestic delivery service coverage:

 

Major residential and business addresses located in Hong Kong Island, Kowloon and New Territories. In the Outlying Islands, Hong Kong’s Chep Lak Kok Airport, Ma Wan, Tung Chung, Discovery Bay and Hong Kong Disneyland are included.

 

We expressly disclaim liability for any and all damages, including direct, indirect or consequential damages, arising from failure to deliver by the delivery time.

 

4.   Return Policy

 

Return Policy is applied 14 days after products are purchased/received. Should you want to return an item(s), kindly email customers@eternelpearl.com and include your order confirmation number in the subject line, state your reason for refund clearly and attach a photo of your purchased good(s). The returned item(s) should be in good condition and with our brand tag attached. Damaged and used items are not accepted. You will only pay for return shipping and insurance fees.  

Claims for damaged or missing items must be reported immediately or within 5 days of receipt of your order. Eternel Pearl will not be responsible for lost or damaged returned shipments.

 

5.   Non-Refundable Items

 

Single unit of Jewellery Item below HKD1,000 may not be returned. All Eternel Pearl sale items are not eligible for returns. Returns with missing brand tags, paperwork or products will not be processed.

 

6.   International Orders Returns

 

Additional shipping charges may be incurred if packages are returned via alternative carriers. Eternel Pearl reserves the right to charge your credit card for any fees we incur at time of package receipt. To avoid additional charges, we recommend sending your return via our preferred carrier.

 

7.   Limitation of Liability

 

In no event shall Eternel International Limited, its Directors, Members, Employees or Agents be liable for any direct, special, indirect or consequential damages, or any other damages of any kind, including but not limited to loss of use, loss of profits or loss of data whether in an action in contract, tort ( including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of our site, the products and services, or the content contained in or accessed through our site, including without limitation any damages caused by or resulting from reliance by user on any information obtained from Eternel International Limited, or that resulting from mistakes, omissions, interruptions, deletion of files or emails, errors, defects, viruses, delays in operations or transmissions or any failure of performance, whether or not resulting from acts of god, communications failure, theft, destruction or unauthorized access to Eternel Pearl’s records, programs or services.